Comcast Spectacor

  • Box Office Manager

    Location US-WY-Casper
    Job ID
    2018-4177
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Casper Events Center
    Category
    Box Office
    Type
    Regular Full-Time
  • Overview

    The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

     

    If it’s happening in Wyoming, chances are it’s happening at the Casper Events Center. Built high on a hill over-looking the city, Casper Mountain, and the scenic Platte River Valley, the Casper Events Center lends new meaning to the term “accommodating.” Each year, people attend concerts, tradeshows, conferences and banquets, or sporting events at our facility. For more information, please visit: https://www.caspereventscenter.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
    • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
    • Manage all information being sent and posted through ticketing system
    • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
    • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
    • Update and relay all box-office related event information to each department and client
    • Investigate and resolve ticket-related issues
    • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
    • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
    • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
    • Work with sales and marketing departments to set up various ticket discounts and promotions
    • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
    • Process/fill approved charity tickets requests; document all complimentary tickets issued
    • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
    • Process donor seat selection and retention
    • Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service principles and corporate initiatives
    • Direct the creation and control of fiscal budget for the Box Office department
    • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
    • Develop and implement comprehensive ticket sales programs
    • Plan, direct, and evaluate the work of Box Office staff
    • Establish and maintain effective working relationships with internal/external customers
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Comprehend and make inferences from written sales materials
    • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar
    • Exercise confidentiality and integrity upon handling personal and financial customer information

    Qualifications

    • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or a minimum of five (5) years of progressive full-time industry experience in a box office setting.
    • Minimum of one (1) year of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
    • Strong listening skills and oral and written communication skills
    • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
    • Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
    • Familiarity with ticketing software
    • Knowledge of terminology used in box office/sales settings
    • Knowledge of principles of budget preparation and control

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.