Comcast Spectacor

  • Ice Rink Operations Manager

    Location US-RI-Providence
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Ryan Center and Boss Ice Arena (U of Rhode Island)
    Regular Full-Time
  • Overview

    The Boss Arena Ice Rink Operations Manager is responsible for supervising day-to-day facility operations of the Boss Ice Arena during events and non-event times. The Operations Manager will assist the Director of Ice Rink with planning and implementation of associated work tasks as well as assist in supervising the part-time staff to ensure that the facility is in excellent working order. This position will have direct responsibilities in handling building maintenance and ice related duties. 


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at


    • Ensure ice and building are maintained in excellent working order, including but not limited to taking out the ice surface and bringing it back up as required
    • Required to drive the Ice Resurfacer (currently a Zamboni) as needed
    • Assist Director of Ice Rink in project planning and execution
    • Repair and detect any broken and/or malfunctioning equipment as needed including off-season projects in order to enhance the facility
    • Create and implement Ice Maintenance Training Programs for staff members
    • Prepare Ice Maintenance Schedule and documentation
    • Prepare Ice and Building Evaluation Summary for Director of Ice Rink, including Needs Analysis and Purchase Orders for each individual project
    • Serve as Manager-on-Duty when Director of Ice Rink and Ice Rink Assistant Manager are not present in the building, including the oversight of public program sessions and events as needed
    • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies
    • Oversee part-time ice rink operations staff (ice techs, skate monitors, cleaners, etc.), including serving as a back-up as needed
    • Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State, and Local regulations.
    • Order supplies and materials for facility within budget guidelines from Director of Ice Rink; receive and maintain supplies.
    • Responsible for snow removal as required
    • Provide clean, sanitary and safe internal and external areas of the facility
    • Assist with customer service initiatives on event days
    • Perform related duties and responsibilities as assigned by Director of Ice Rink, Director of Facilities and/or Facilities Engineer.


    • Experience with building maintenance operations and/or ice making and equipment operations, and ice resurfacer maintenance
    • CIT and/or STAR Operator preferred; college degree is preferred but not required.
    • Proficient with Microsoft applications including Word and Excel
    • Capable of working a flexible schedule and extended hours including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours.
    • Must be able to lift or move items weighing up to 75 pounds
    • Strong verbal and written communication skills in the English language as well as strong organizational skills.
    • Familiarity with OSHA requirements.
    • Possession of, or ability to obtain, a valid drivers’ license


    Intellectual / Social / Physical Demands & Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Intellectual/Social demands:

    While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions and concentration which frequently extends beyond 30 minutes at a time.  Employees in this role will constantly be in a leadership role, requiring directing others either verbally or in writing to complete tasks in a prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, and the ability to openly communicate verbally and in writing to clients.


    Physical demands:

    While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the building and ice to perform essential functions (Zamboni and building maintenance) and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.


    Work environment:

    The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.






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