Comcast Spectacor

  • Suite Server (Part-Time)

    Location US-IA-Des Moines
    Job ID
    2019-4228
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra VM - Iowa Events Center & Wells Fargo Arena
    Category
    Customer Service/Support
    Type
    Regular Part-Time
  • Overview

    The Suite Server is responsible for setting and maintaining advanced and event day suites food and beverage orders for Wells Fargo Arena events.  Oversee their designated suites during events.  Employees must maintain excellent attendance and be available to work an event-based schedule, including nights, weekends and holidays.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Assists the Suites Supervisor & Manager in preparation for the event. Stocking of suite products, opening and closing procedures, and maintaining the productivity of the suite pantry and suite storage areas.
    • Maintains current “tickets” for designated suites as orders are placed. Presents accurate final checks to the guest.  Ability to accurately report client order and appropriately add tax / service charge.
    • Checks all food & beverage for quality and accuracy.
    • Demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers, uniform standards and a well-groomed appearance. Reporting any concerns to management.
    • Ability to read and comprehend Banquet Event Orders (BEOs) for the purpose of setting up guest events with proper linen, dishware, glassware, flatware; executing service on the contracted event menu & event timeline.
    • Responsible for serving meals to guests or replenishing food for buffet service.
    • Serve beverages to guests including alcoholic beverages. Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.  Communicates last call in designated suites. 
    • Listening and responding to any customer requests or concerns.
    • Refilling salt, pepper, sugar, cream, condiments and napkins, as needed. Bus suite throughout the event.  
    • Clean & polish equipment used for buffet set-up. Lock-up refrigerators / liquor cabinets at end of shirt.
    • Replaces tableware and linens as needed during event or for room turnover.
    • Maintains a clean & organized work space in accordance with standard operating procedures for sanitization, health & safety standards.

    Qualifications

    • High school diploma or equivalent preferred.
    • One or more years’ experience as a server or in the food service industry preferred.
    • One or more year’ experience with cash handling / counting. Ability to handle cash accurately and responsibly.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages)
    • Professional interpersonal communication skills with co-workers, guests and managers.
    • Requires strict confidentiality with regard to guests of Wells Fargo Arena and suite owners
    • Detail oriented, organized, and ability to multi-task & prioritize in a fast-paced environment.
    • Ability to be self-directed while working in a team-oriented environment.
    • Ability to work a flexible schedule including nights, weekends and long hours.

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    While performing duties of this job, the employee is frequently communicating with employees, co-workers, management staff, and guests in a clear, business like and respectful manner.  Employees must maintain a positive, cooperative and productive working climate.  Required to constantly multi-task between two or more tasks and prioritize between these tasks while working under time limits in moderate to high pressure situations.  This position requires constant attention to details following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position requires frequent ability to work on a task independently and frequently work as a part of a team for a variety of tasks.  Ability to learn proper techniques for sanitation when working with or around food.  Ability to speak and read in English at an intermediate level.  Ability to handle cash accurately and responsibly.  This includes ability to calculate basic math functions including addition and subtraction, calculations of percentages.

     

    Physical demands:

    While performing duties of the job, the employee will constantly be required to grasp, fingering manipulation of product, feel, and lift and carry trays of food product.  Employee will constantly push & pull carts of food product and supplies.  Occasionally requires employee to climb, stoop, kneel reach supplies or for set-up purposes.  Exposure to hot plates, dishes and beverages.  Exposure to wet floors.  Vision requires ability to constantly adjust focus, peripheral vision and close vision to read instructions, menu. Ability to frequently by comfortable and hear communication of others is a very loud event environment. Constant standing, walking and moving about a large event facility is required. Employees are required to lift up to 50 pounds, push/pull up to 150 pounds.

     

    Work environment:

    The duties of this position are performed primarily indoors.  Exposure to loud, fast-paced environment including frequently communicating with guests in a loud environment, working in a loud food production environment, and working in crowded workspaces. Employees will frequently work on tasks independently with little oversight.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

     

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