Comcast Spectacor

  • Director of Events & Guest Services - Miami Beach Convention Center

    Location US-FL-Miami Beach
    Job ID
    2019-4263
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Miami Beach Convention Center
    Category
    Events
    Type
    Regular Full-Time
  • Overview

    This position is based at our Miami Beach Convention Center. The newly re-defined Miami Beach Convention Center, often described as a “Center of Creative Collaboration,” will continue as a “Gateway to the Americas” by accommodating and attracting national and international events and conventions.  The Center hosts national and international trade such as Art Basel Miami Beach and eMerge Americas.  The renovated building, complete in 2018,  feature nearly 500,000 feet of exhibit space, a brand new 60,000 square foot ballroom, and 81 meeting rooms comprising 190,000 square feet. You can learn more about our venue here: http://www.miamibeachconvention.com/

     

    This position is responsible for providing the client with excellence in customer service in certain operational services and in leading all aspects of the event services department.  This includes directing and managing event coordination, event setup and cleaning services.  In addition, the Director of Events & Guest Services works closely with the Event Service Managers and clients to ensure a successfully planned and produced event.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Cultivate relationships with department heads, customers, vendors and other service providers.
    • Hires, trains and supervises the event setup and event services teams.
    • Ensures successful event coordination activities by supervising and training Event Services Managers.
    • Manages all day-to-day work assignments for event coordination.
    • Coordinates the operations activities with other departments and event related contractors to assure venue readiness and smooth operation of events.
    • When appropriate, consult with the General Manager and/or Assistant General Manger to implement or improve procedures to enhance the overall quality and efficiency of the operation.
    • Develops, implements, and reviews a comprehensive program for coordination of venue users' event requirements, including pre-event planning, event management and post-event review.
    • Oversees and manages all event related services provided by the MBCC and ensures coordination and  interaction of all event services operating within the facility with MBCC staff.
    • Researches, reviews and recommends equipment, materials and supplies required in providing event services and planning.
    • Coordinates outside service needs with food and beverage contractor, decorator and other vendors.
    • Coordinates and partners with Spectra, food and beverage provider and the GMCVB sales and marketing teams.
    • Prepares and manages the Event Services departmental and Guest Services budgets and estimated revenues.
    • Meets with potential clients, advises them on the MBCC requirements, and negotiates sales of additional services.
    • Direct management and oversight of the MBCC’s Event Planning Guide (EPG).
    • Understands and manages to every event license agreement (ELA) at the MBCC.
    • Works with internal service partners to provide quality service to customers.
    • Serves as liaison for all venue clients to ensure the highest level of customer service for all external service contract providers.
    • Manages and oversees meetings, tradeshows, conventions, conferences and other events contracted at the MBCC.
    • Prepares reports of monthly event activities for submission to the General Manager.
    • Develops policies, procedures and SOPs for the Event Services and Guest Services areas and monitors their compliance.
    • Ensures that labor estimates are provided to contractors and related expenses are collected.
    • Development, implementation, administration, and review of an accurate event records management system relating to all phases of event planning, operation and management.
    • Participates in the implementation, administration, and review of a comprehensive safety and emergency procedures program for all employees and MBCC users.
    • Work independently as needed on special projects and assignments.
    • Solicit structure, coordinate, present and advise the General Manager and Assistant General Manager on recommendations from venue end users. Including but not limited to meeting planners identified by the MBCC staff, the CMB, and the GBCVB.  The aim is to develope ideas and activities to enhance the MBCC’s competitive position, maximize profitability, broaden market share base and ensure the MBCC staff are responsive to the needs of the market, community and our customers.
    • Develops success measures, evaluate events against objectives and recommend organizational change as applicable.
    • Collaborate with vendors including, audio visual, cleaning, public safety, etc., to ensure a positive experience for clients, exhibitors and attendees.
    • Consult with all levels and departments within the organization as applicable, on events and manage the implementation of services with appropriate personnel.
    • Manage and maintain the MBCC’s Service Enhancements Program.
    • The General Manager and/or Assistant General Manager may designate various other activities.

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION AND EXPERIENCE:

     

    • Bachelor’s degree
    • Five to seven years of progressive experience within the hospitality/convention meeting industry 
    • Three years in a supervisory capacity coordinating major, complex events, trade shows, public events and meetings in a convention center, hotel/convention center or similar private or public venues.
    • A combination of education and experience may substitute for degree; must be an effective manager in a customer-focused environment.

     

    SKILLS AND ABILITIES:

     

    • Must be an energetic, forward-thinking and a creative individual with high ethical standards and an appropriate professional image; a strong manager with sound technical skills, analytical ability, good judgment and strong operational focus.
    • A self-directed individual who can lead teams, is articulate and can relate to people at all levels of an organization and possesses excellent communication skills.
    • A good educator who is willing to share information and serve as a mentor.
    • Decision-making skills as well as the ability to multi-task are essential.
    • Excellent organizational, planning and problem-solving skills.
    • The work schedule for this position typically fluctuates based upon the needs of a particular event or project, which would require the ability to work a flexible schedule including late nights, early mornings, long days, weekends and holidays. 
    • Ability to travel as required.

     

     

    Spectra is an Equal Opportunity Employment Employer.

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