Comcast Spectacor

  • Director of Ice Rink Operations - Angel Of The Winds Arena

    Location US-WA-Everett
    Job ID
    2019-4307
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Angel Of The Winds Arena (formerly XFINITY Arena)
    Category
    Operations
    Type
    Regular Full-Time
  • Overview

    This position is based at our Angel of the Winds Arena. Angel of the Winds Arena is a multi-purpose complex, in Everett, Washington, designed and developed by the Everett Public Facilities District. The 10,000-seat venue has hosted a variety of concerts and other types of performances. Angel of the Winds Arena’s mission statement is to “consistently be the perfect partner, through the provision of flexible gathering spaces by an award-winning team dedicated to delivering extraordinary fan and client experiences.” You can learn more about our venue here: http://www.angelofthewindsarena.com/default.ashx?p=1097

     

    The Director of Ice Rink Operations is responsible for overseeing the Ice Rink department, and ice usage at the Community Ice Rink (“CIR”) and Angel Of The Winds Arena (“Main Rink”), including but not limited to managing rink schedules, skate sharpening and repair, concession sales, league management and on-ice programing/instructions. Provides leadership and initiative in developing, maximizing and maintaining ice sales and programming within the facility.  This is balanced with strong customer service ability, team leadership and business acumen.  Direct reports include ice rink attendants and ice rink customer service staff.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Oversees sound financial management of the Community Ice Rink department, including overall rental and ice use schedules, hockey schools and tournaments and other marketing strategies.
    • Manage subordinate supervisors and managers.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Coordinates the use of the CIR and Main Rink. Works closely with hockey and skating associations, scheduling ice usage and making necessary arrangements for the personnel, equipment and materials to be on hand. 
    • Responsible for promoting and representing facility in a positive manner at all times.
    • Investigate, analyze and resolve operational problems and complaints.  Conduct periodic staff meetings to discuss procedures, problems and policy changes.
    • Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client and facility.
    • Maintains records of activities and programs, completing reports and making recommendations for improvement to programming.
    • Coordinates repairs and preventative maintenance on rink equipment with the assistance of Director of Operations and Chief Engineer.
    • Responsible for development of the department’s annual operating budget and responsible for its implementation, delivery and achievement, and to forecast throughout the year.
    • Responsible for assisting General Manager with capital planning.
    • Books ice using the MaxGalaxy registration system and EventBooking and creates ice rink schedule for CIR & Main Rink
    • Schedules all ice usage with all user groups
    • Creates monthly program schedule calendars for web & rink (Public Sk8, Stick&Puck, FigSk8)
    • Coordinates all Silvertips practice ice needs
    • Manages scheduling and payroll for all direct reports, including submission of all relevant action forms to the Staff Accountant
    • Create and enforce all ice rental contracts
    • Working closely with the finance department, ensures the Accounts Receivable process is managed, payments are processed and deposits are made
    • Participates in management and company staff meetings and attends other meetings and seminars
    • Responds to and troubleshoots issues outside of regular working hours
    • Ensures customer inquiries regarding ice rates and availability are addressed in a timely manner
    • Develops and establishes the ice user pool to best utilize ice
    • Leads and oversees the entire Everett Youth Hockey (EYH) league
    • EYH representative to PNAHA & MHL
    • General EYH management duties including league marketing, player registration and fee collection, website updates, scheduling, league customer service, oversight of jersey inventory, scheduling of referees, ensuring USA Hockey registration of players, coaches, managers and volunteers, and all other duties which benefit the EYH program
    • Spectra’s representative to EYH board of directors and EYH Disciplinary Hearing Board
    • Spectra’s representative to Everett Figure Skating Club (EFSC) board of directors
    • Books and manages all Birthday Party and group ice rentals
    • Communicates with pro-shop ownership about ice schedules, lesson programs, hockey leagues, monthly rent, etc.
    • Creates annual department marketing plan with Marketing Dept.
    • Administers quarterly customer focus groups
    • Oversees, manages and markets all hockey and skating programs at the facility
    • Develops and coordinates ice programming including "Learn-To” programs and more
    • Works together with user groups during tournaments and special events
    • Schedules ongoing rental skate sharpening and repairs
    • Ensure appropriate levels of staff with safety/first-aid/CPR/bloodborne pathogens training per facility policy
    • Prepares and reconciles daily deposits
    • Oversees cash register, float, and verifies the change safe balance daily
    • Compiles monthly attendance figures and submits to Director of Finance
    • Weekly and other reporting required by General Manager and Director of Finance
    • Continuous development of the Community Ice Rink department
    • All other duties as assigned

     

    Qualifications

    • Bachelor’s Degree or better from an accredited college or university with major coursework in sports management, business administration, recreation & leisure or other related field – OR – minimum of 7 years of increasingly responsible experience in an ice rink facility or other multi-purpose/multi-sport facility
    • Must possess an advanced knowledge of skating and be able to skate at an advanced level
    • Advanced knowledge of hockey and ice programming
    • Significant knowledge of youth hockey programming and development
    • Significant knowledge of “learn-to” programming and development
    • Must be familiar with USA Hockey and US Figure Skating rules, procedures and policies
    • Knowledge of website maintenance and social media platforms including Facebook, LinkedIn, Twitter and Instagram
    • Familiarity with booking procedures and rental agreements in an ice rink facility preferred
    • Familiarity with booking software/POS systems in an ice rink facility preferred
    • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
    • Excellent interpersonal, oral and written communication skills
    • Excellent organizational and time management skills
    • Proven leadership skills and staff supervision experience
    • Prior experience in team and league management
    • CPR, First-Aid and Bloodborne Pathogens trained
    • Knowledge of MaxGalaxy scheduling system

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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