Comcast Spectacor

  • Restaurant Manager - Tribute Communities Centre

    Location CA-ON-Oshawa
    Job ID
    2019-4319
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra VM - Tribute Communities Centre (formerly General Motors Centre)
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

    This position is based at our Tribute Communities Centre. Owned by the City of Oshawa, and managed by Spectra Venue Management, the Tribute Communities Centre (formerly the General Motors Centre) opened in 2006 with a project cost of $45 million. As Durham Region’s premier Sports and Entertainment Facility, the Tribute Communities Centre provides a first-class home to the Oshawa Generals of the Ontario Hockey League and the Oshawa Sports Hall of Fame. The main ice pad in the Tribute Communities Centre is flexible in seating capacity, and can host events which require seating from 1,500 to 7,600. Inside, the Tribute Communities Centre is equipped with an in-venue full-service restaurant, Prospects Bar & Grill, executive suites, special club seating, rental space, and an Oshawa Generals retail store. You can learn more about our venue here: http://www.tributecommunitiescentre.com/

     

    The Restaurant Manager is responsible to provide direction and oversight to all levels of restaurant and catering in a sports and entertainment environment to ensure its profitable operation, optimum guest satisfaction and return visits. The Restaurant Manager will assist with the overall hospitality and customer service operation throughout the venue, ensuring maximum guest satisfaction, through effective approach to managing, planning and administration, organizing, directing, and controlling the restaurant and catering and administration. The ideal candidate will employ and lead by example the staff, executing all food, bar and catering related functions.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Responsible for all aspects of the effective management of Food and Beverage operation within a restaurant, bar and catering in sports and entertainment facility.
    • Achieve operational objectives by contributing information and recommendations to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change.
    • Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the Food and Beverage Director.
    • Enhance department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments.
    • Foster teamwork. Lead, direct, mentor and guide unit staff and supervisors.
    • Actively coach, counsel, direct, train and mentor team in meeting company standards.
    • Oversee all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative unionized work environment.
    • Manage, plan, organize, and execute the catering service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.
    • Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring beverage presentation and service.
    • Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issues immediately.
    • Monitor beverage handling, cash handling and work safety compliance. Monitors product quality to ensure high level of guest service.
    • Ensure Point of Sale Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges and cash handling
    • Protect branded concepts through audits and compliance processes.
    • Conducts a walk-through of restaurant, catering and kitchen areas after completion of the event to ensure all areas are clean.

    Qualifications

    • 2-3 years supervisor/manager experience in a similar setting.
    • Post-secondary Degree/Diploma in Hospitality Management, Food and Beverage Management and/or equivalent an asset
    • Familiar with inventory cost control and menu planning.
    • Basic computer proficiency: E-mail, Excel, Word, Outlook
    • Solid understanding and practical knowledge of restaurant business principles and etiquette.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. Ability to handle cash accurately and responsibly.
    • Effective team management experience.
    • A proactive approach toward day-to-day activities and shifting demands.
    • Comprehensive knowledge of food and beverage.
    • Competent with POS, SQUIRREL experience helpful and considered an asset.
    • An aptitude for identifying and assessing details.
    • Exceptional interpersonal, and communication skills.
    • Proven to perform well under pressure; manage multiple priorities simultaneously.
    • Work in compliance with the provisions of the Occupational Health & Safety Act.
    • An ongoing awareness and responsiveness to client satisfaction.
    • Available to work long hours, evenings, weekends and holidays as required.

     

    Spectra at the Tribute Communities Centre is an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Human Rights Code. Spectra at the Tribute Communities Centre will provide accommodations throughout the recruitment, selection and/or the assessment proves to applicants with disabilities.

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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