Comcast Spectacor

  • Director of Public Safety - Miami Beach Convention Center

    Location US-FL-Miami Beach
    Job ID
    2019-4648
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Miami Beach Convention Center
    Category
    Security
    Type
    Regular Full-Time
  • Overview

    This position is based at our Miami Beach Convention Center. The newly re-defined Miami Beach Convention Center, often described as a “Center of Creative Collaboration,” will continue as a “Gateway to the Americas” by accommodating and attracting national and international events and conventions.  The Center hosts national and international trade such as Art Basel Miami Beach and eMerge Americas.  The renovated building, complete in 2018,  feature nearly 500,000 feet of exhibit space, a brand new 60,000 square foot ballroom, and 81 meeting rooms comprising 190,000 square feet. You can learn more about our venue here: http://www.miamibeachconvention.com/

     

    This position is responsible for developing, implementing, and managing all aspects of the public safety, security, transportation, sheltering, and emergency preparedness programs for the MBCC.  Develops, manages and maintains all life safety and prevention plans, including venue and event-specific plans in accordance with all applicable federal, state, and city laws.  Oversees and is responsible for the management and administration of approximately 40 full and part time employees, involved in the securing of property from pre to post event and securing the MBCC 24 hours a day, seven days a week.

     

    Plans, develops, recommends and implements systems, equipment and training programs to provide for the safety and security of clients, visitors and staff.  Responsible for coordinating with various divisions on the event planning, maintenance and enhancement of security and life safety systems.  Ensures safety/security of staff and guests, protection of equipment and property, efficient management of MBCC’s traffic and strategic management of transportation initiatives.  Consults with and advises MBCC’s management on security, safety and transportation matters.  Evaluates security systems, equipment and operations of the facility.  Works closely with federal, state and local law enforcement agencies and other coordinating agencies to ensure public safety and effective security protocols.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    • Responsible for the overall development of public safety personnel through leadership, training, coaching, and mentoring.
    • Responsible for the oversight, management, and delivery of training curriculum for Public Safety Shift Supervisors, Public Safety Officers, and Transportation Agents (Full & Part Time) and to assess and evaluate the effectiveness of training programs.
    • Develop, manage, and deliver comprehensive yearly training and exercise plans with the Public Safety Department management team.
    • Provides for the training, development, mentoring and evaluation of staff.  Commends and rewards staff when appropriate.
    • In consultation with Human Resources, recommends hiring of department staff, and disciplines staff when violations of law, policy, rules and/or procedures are present. 
    • Administers all public safety related policies, rules and procedures, and directs subordinates in carrying out day-to-day public safety related duties. This includes but is not limited to the MBCC’s Code of Conduct and its companion document

    Safety/Security:

    • Plans, develops, organizes, implements, directs and evaluates the Public Safety and security needs of MBCC.
    • Proactively identifies opportunities to enhance public safety and security operations through continuous evaluation and improvement.
    • Acts as the unifying focal point for all public safety and security related policy, plans, and operations for MBCC. 
    • Establishes the appropriate levels of security for MBCC and ensures all applicable security protocols are being enforced.
    • Continues to review and update emergency plans and public safety/security policies and procedures.
    • Responsible for evaluating and recommending all electronic security & safety systems for MBCC that will enhance the overall quality and efficiency of security & safety technology programs.
    • Remains current on issues regarding changes to technology and laws, ordinances, rules and /or procedures affecting the public safety/security industry to ensure compliance and the safety and security of staff, guests, and attendees.
    • Develops establishes standards for public safety/security needs for MBCC and on an event by event basis.
    • Prior to, during, and following events, works in conjunction with other departments, clients and client contractors related to event security and public safety needs.
    • Interprets public safety/security rules and procedures and directs subordinates in enforcing compliance.
    • Responsible for assigning personnel as lead investigators relating to incidents requiring investigation at the MBCC.
    • Maintains working knowledge of all event related security contracts, approves event security staffing and cost estimates for show management and exhibitors and performs billing reviews.
    • Responds to and/or assists subordinates in responding to emergency calls for service and acts as the MBCC’s Incident Commander when applicable.
    • Conducts internal MBCC investigations when necessary and documents findings.

     

    Emergency Preparedness

    • Engages in and is responsible for all emergency preparedness efforts, directing the entire public safety department and MBCC in the creation, training and exercise of emergency and life safety plans, procedures and protocols.
    • Establishes and maintains partnerships with neighboring properties and emergency first responders with the Federal, State, and City agencies.
    • Assess and develops emergency procedural plans and presents recommendations to the MBCC leadership on an ongoing basis.
    • Responsible for the overall development and management of MBCC Emergency Preparedness strategies, including the training of MBCC personnel.
    • Responsible for ensuring all Public Safety Department personnel (Full & Part Time) have a detail understanding of the MBCC’s Emergency Operations Procedures including but not limited to Venue Evacuation Procedures. 
    • Develops and enforces a schedule of inspection to ensure that all life safety  and medical equipment is inspected in accordance with professional guidelines and applicable laws and ordinance
    • Directs the inspection of the premises to test alarm systems, detect safety hazards, and to ensure that safety rules are posted and enforced.
    • Ensures that the framework of national incident management system (NIMS) including Incident Command System (ICS) is being utilized during any emergency response on behalf of the MBCC.

     

    Risk Assessment 

    • Conducts threat/risk assessments of the MBCC to determine the vulnerabilities of the venue to include, internal as well as external threats and potential for losses. 
    • Engages in threat mitigation strategies in order to eliminate and/or reduce the threats/ risks determined by such studies. 
    • Frequently communicates with insurance representatives in this area.
    • Responsible for the ongoing intelligence collection, threat vulnerability assessment, and/ or any like methods required to protect MBCC from a range of threats.

     

    Operations

    • Monitor and evaluate departmental operations with the aim of developing ideas and activities that will allow the staff to perform those functions in the most creative, cost effective and economical method while ensuring that staff and security procedures within the MBCC are responsive to the needs of the client.
    • Prepares and monitors the Public Safety Capital & Operating budgets and forecasts needs and ensures compliance with organizational expenditures.

     

    External Relations

    • Acts as MBCC’s liaison with federal, state and local law enforcement agencies, fire, EMS and civil defense agencies in order to coordinate operations, detect and deter crime and terrorism, and in order to prepare for and respond to emergencies at the MBCC.
    • Develops a working relationship with surrounding communities and facilities to respond effectively to emergencies which may from time to time impact the MBCC.
    • In conjunction with the proper authorities, direct activities during fires, storms, riots, medical and other emergencies.
    • Represents the MBCC with all public safety and security industry organizations, addresses community issues and attendees’ relevant meetings as appropriate. This includes but is not limited to industry organizations such as ASIS, ESCA, IAVM, IAEE and PCMA

     

    SUPERVISORY RESPONSIBILITIES:

    Directly manages and supervises all Public Safety Staff to include:  Public Safety Manager, Public Safety Shift Supervisors, Public Safety Officers (full-time and part-time), Transportation Manager and Transportation Agents. Carries out supervisory responsibilities in accordance with Spectra’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

    EDUCATION AND EXPERIENCE:

    Bachelor's degree in Criminal Justice or related field and 6/10 years of experience at a management level; significant experience in public safety; established, extensive positive working relationships with all federal, state, and local law enforcement, public safety, and emergency medical personnel is highly desirable. 

    • Must have a strong understanding of the Department of Homeland Security (DHS) National Incident Management System (NIMS) and demonstrate successful completion of Incident Command System Classes (ICS) 100/200/300.
    • CPR; SIRA; AED; First Aid Certified; Convention Hospitality and/or Hotel industry experience would be helpful but not required;
    • Must be a well-organized individual who is a team player and can relate to people at all levels of an organization; 
    • Proven participation or membership in industry organizations such as but not limited to ASIS, ESCA, IAVM, IAEE and PCMA would be helpful but not required

     

    SKILLS AND ABILITIES:

    • Extensive management level experience in the public safety and security areas.
    • Understand, interpret, explain and apply federal, state and local laws and regulations governing the conduct that affect security operations.
    • Evaluate, develop and implement management systems, policies and controls.
    • Exercise sound and expert independent judgement within general policy guidelines.
    • Establish and maintain effective working relationships with the local government entities, clients and staff.
    • Knowledge of modern security and safety procedures, policies, standard operating procedures and methods.
    • Knowledge in planning and coordination of security and safety investigations.
    • Knowledge of the principles and practices of management and supervision.
    • Knowledge of the convention, meeting, special events, exhibition and trade show industry.
    • Ability to define problems, collect data, establishes facts and draw valid conclusions, within seconds, if needed, during extreme emergency situations.
    • Ability to demonstrate emotional stability during periods of tension and stress while carrying out assigned duties.
    • Ability to recognize emergency situations and direct prompt and effective corrective measures.
    • Ability to express ideas and communicate effectively, both orally and in writing.
    • Possess excellent interpersonal, communication, written, customer service and problem-solving skills, in dealing with guests, clients, employees, contractors and external organizations.
    • Is flexible and committed to excellence in customer service.
    • Develop, augment, implement and maintain industry best practices, rules, policies and procedures. 

     

     

    COMPUTER SKILLS:

    To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license required.

     

     

    PHYSICAL DEMANDS:

    These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director of Public Safety Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Director of Public Safety Job.

    While performing the responsibilities of the Director of Public Safety Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. This position will require a considerable amount of walking, climbing, stooping, and possibly heavy lifting.
    This position requires work in both indoor and outdoor settings. It also may be subjected to adverse condition, including physical contact from hostile individuals.

    WORKING CONDITIONS:

    While performing the responsibilities of the Director of Public Safety Job, these work environment characteristics are representative of the environment the Director of Public Safety will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the

    Director of Public Safety.

     

    The Director of Public Safety works both, in an office setting with minimal adverse exposure to environmental hazards, and in indoor and outdoor work settings with mild adverse exposure to environmental hazards.  The incumbent must be able to climb stairs and ladders and walk long distances to access all areas of the facility. The noise level in the work environment is usually mild to loud.

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

     

     

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