Comcast Spectacor

  • Concessions Manager - Donald L Tucker Civic Center

    Location US-FL-Tallahassee
    Job ID
    2019-4671
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra VM - Donald L Tucker Civic Center (Florida State U)
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

    This position is based at our Donald L. Tucker Civic Center. The Donald L. Tucker Civic Center at Florida State University is North Florida’s Premier Entertainment & Convention Center featuring a 12,500 seat arena, luxury suites, club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. It is easy to understand why over a half a million people attend events at the Tucker Civic Center with the varied array of attractions we offer. Consider: a $33.8 million versatile, contemporary complex; excellent facilities; reasonable rates; and a cooperative and efficient staff that knows its business and your needs. You can learn more about our venue here: https://www.tuckerciviccenter.com/

     

    The Concessions Manager (CM) is responsible for the effective management and running of venue concessions operations including event planning support, scheduling, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the F & B Director or GM.

     

    The Concessions Manager will provide oversight and resolution for employee performance issues. A critical function of the CM will be to actively mentor, train and help employees meet company quality standards, and to promote a positive, enthusiastic and cooperative work environment.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Direct the activities of employees engaged in providing concession
    • Recruit, interview, select, train, motivate and evaluate concession staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
    • Exercise direct supervision and oversight to all front-line and back-of-house concession
    • Manage and run all venue concessions operations before, during and after the
    • Responsible for all concession staff
    • Monitor the functioning, maintenance and upkeep of stand
    • Cash handling responsibilities include assignment of cash banks, cash and stand sheet reconciliations , stand closings, deposits and vault
    • Work closely with the general public by answering complaints and monitoring guest services
    • Oversee food and beverage production for stands
    • Oversee the post-event clean-up of stands and prep areas
    • Estimate revenues and expenses for events
    • Demonstrate continuous effort to improve operations, decrease expenses, streamline work processes, improve the customer experience
    • Ensure that all venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling I sanitation guidelines, general safety policies and proced
    • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports
    • Serves as a resource for POS applications, training, and hardware
    • Conduct planning, staff and operational meetings; and provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of
    • Interpret and apply all federal, state and local regulations
    • Cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met
    • Assist with event needs, as directed by the F & B Director or GM

    Qualifications

    • Associate 's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and
    • Ability to work a flexible schedule including nights, weekends, and holidays
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Health Certificate proving the immunization for hepatitis type
    • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local
    • Possession of, or ability to obtain a current CPR certificate
    • Possession of, or ability to obtain a valid drivers' license
    • Nationally recognized, advanced food service sanitation training course

    Special Knowledge of:

    • Customer service practices
    • Principles of supervision and training
    • Ability to multitask, organized, and focus on customer
    • Procedures, methods, and techniques of food & beverage preparation and service
    • Modem office methods, procedures, and
    • Modem kitchen/food & beverage equipment
    • Events scheduling and booking procedures
    • Accurate financial reporting
    • Food service practices and regulations
    • Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided
    • Able to perceive the needs of facility tenants ...be proactive, not reactive
    • Knowledge of operating procedures of a public assembly facility
    • Terminology used in the convention, trade show, and entertainment industry
    • Budget preparation and control

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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