Comcast Spectacor

  • Catering Manager - Iowa Events Center

    Location US-IA-Des Moines
    Job ID
    2019-4742
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Iowa Events Center & Wells Fargo Arena
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

    This position is based at our Iowa Events Center. The Iowa Events Center features a variety of flexible spaces to host events of all types and sizes. The Iowa Events Center is a unique combination of three venues under one roof: Wells Fargo Arena, Hy-Vee Hall, and Community Choice Credit Union Convention Center. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events from 10,000–17,100 people. You can learn more about our venue here: http://www.iowaeventscenter.com/

     

    The Catering Manager is a key position for the effective and profitable operation of the business. The primary duty of this position is the management of the Catering department, a recognized department of the Iowa Events Center. In coordination with other managers, this role is responsible for overseeing the direction of the catering department’s daily activities in accordance with Spectra Food Services policy and objectives to ensure guest satisfaction, profitability and a positive, productive and compliant work environment. The Catering Manager, along with other Catering Managers, is responsible for the effective management and operation of the banquet team including event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements and any other task assigned by the AGM/Director of Catering. The Catering Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all assigned events. Applicant will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards. This position requires applicant to maintain excellent attendance and be available to work a variable event-driven schedule which includes evenings and weekends.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Oversee the catering and beverage department staff, providing leadership and support
    • Ensuring all events are executed according to the Banquet Event Order guidelines
    • Work closely with the Catering Sales Managers and Chefs to ensure the successful execution of events
    • Ability to develop and maintain relationships with clients to meet any changes or updates to Banquet Event Orders
    • Monitor and control catering costs (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service
    • Meet with clients as needed to ensure understanding Banquet Event Order requirements
    • The ability to organize and orchestrate any last minute changes or details to functions
    • The ability to post all contracted function sheets and give instructions to Event Supervisors and to ensure the success of the function
    • Supervise the daily operations of the Catering area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with policies and procedures, Banquet Event Orders and safety regulations to ensure optimal level of service, quality and hospitality
    • Monitor the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to Spectra Food Service and Hospitality standards
    • Trains, evaluates and schedules catering servers and bartenders in accordance with the standards of the company polices and guidelines
    • Prepare the payroll reports as required
    • Perform special projects and other responsibilities as assigned

    Qualifications

    Knowledge, Skills and Abilities:

    • Prior experience in the field of hospitality with specific experience in catering sales/conference services/culinary and/or banquets is essential
    • Knowledge of sales skills, revenue management, training and motivation or peers is encouraged
    • Ability to work a varied schedule, which may include weekends and evenings
    • Proven ability to make solid, appropriate and independent decisions
    • Advanced proficiency in MS Windows-based programs and operating systems
    • Command of the English language both written and verbal
    • Solid working knowledge of Excel and Word programs


    Education and Experience:

    • 2 - 4 years catering / hospitality / food and beverage experience; or equivalent combination of education and experience
    • Associate of Arts/Sciences degree (A.A. or A.S.) with hospitality or culinary concentration or equivalent from two-year college or technical school is preferred
    • Prior experience supervising highly desired

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:


    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:


    While performing duties of this job, the employee is frequently required to multi-task and prioritize work under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards or directions including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Constant use of interpersonal, communication skill with co-workers, management staff and guests. Requires maintaining a well-groomed professional appearance. Frequent ability to work on tasks independently and as part of a team for a variety of tasks. Ability to learn proper sanitation and cleaning techniques, inventory management techniques, and other standard operating procedures. Ability to maintain a positive and productive attitude in high pressure situations. Ability to read and speak English effectively with employees & guests; and comprehend complex documents including Banquet Event Orders (BEOs) and beverage menus. Ability to be available by a company supplied cell phone. Ability to handle cash with accuracy and responsibly. Ability to calculate basic math functions including addition and subtraction, calculations of percentages.

     

    Physical demands:


    While performing duties of the job, the employee will constantly stand and walk throughout the large facility; be required to
    grasp, fingering manipulation of product, feel and lift. Employee will frequently push, pull, climb, stoop, kneel to reach and
    move product or beverage stations. Exposure to loud environment including crowded workspace and an event environment
    with up to a thousand or more guests in attendance. Employees will frequently be required to lift up to 50 pounds, push &
    pull up to 150 pounds to move beverage product including kegs with or without assistance. Vision requires ability to
    constantly adjust focus, peripheral vision, long distance vision, and close vision to handle cash, read documents and
    monitor events. Ability to frequently hear or notice communication of others is a loud event environment.

     

    Work environment:


    The duties of this position are performed primarily indoors. The noise level in the work environment is usually moderate to loud depending on daily events, especially in situations involving background music or a live band. Employee will work frequently in situations around and monitoring guest’s intoxication. Employee may occasionally assist with cut-off situations involving intoxicated guests. Employees will be required to stand and walk for long periods of 8 hours or more.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

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